Frequently Asked Questions (FAQ)

Why did you make Aussie Custom Cards?

Had a bad experience with another company and said I can do it better, the quality of their products was pretty shit although they had such high reviews, and I then saw how much people get ripped off. I decided to go in with lower cost and actually test my products to ensure quality.

Where are you based?

We are 100% Australian owned and operated, we create and ship from Sydney

Customer Support Hours

Since we are 100% Australian-Made and support local creators, our team works hard to get your drafts ready, and cards shipped as fast as possible.

  • Office Hours (for email/form replies): Monday – Friday, 9:00 AM – 5:00 PM AEST

  • Response Time: We aim to reply to all messages within 24 hours during these times.

Shipping & Tracking Questions

If your question is about shipping times or tracking your order, the fastest answer is often already available!

  1. Check Your Email: Once your card is shipped, we send you a confirmation email with your Australia Post Tracking ID.

  2. Visit the FAQ: We have quick answers to common questions about turnaround times, shipping costs, and the design process on our FAQ page.

What is your standard shipping time?

Standard shipping is the most cost-effective option and is suitable for most orders.

The tracking option includes tracking information, providing you with updates on your order's status. It is also much quicker in most regions. While it may not be faster in the United States, it ensures better visibility and peace of mind for your shipment. For US orders, there's an additional Express Shipping option available, with a delivery estimate of 3-5 business days.

Depending on the destination country, different shipping options can be used:

  • Australia

    • Standard envelope (no tracking): 7 - 10 days

    • Express shipping (with tracking): 3 - 4 days.

Do you use ai?

Yes, while we use AI for a draft, we still do the final touches to make sure the images are unique and up to your standards.

What is your best contact information?

Best contact information is the same at the end of the website.

E: info@aussiecustomcards.com
M: TBA