Frequently Asked Questions (FAQ)
Why did you make Aussie Custom Cards?
Aussie Custom Cards was born out of a passion for high-quality collectables and a desire to provide better value to the community. After experiencing overpriced and underwhelming products from other companies, we knew we could do it better. Our mission is to provide premium, thoroughly tested custom cards at an affordable price, ensuring you get exactly what you pay for.
Where are you based?
We are proudly 100% Australian-owned and operated. All of our custom cards are designed, printed, and shipped directly from our headquarters in Sydney, Australia.
Can I upload my own artwork for printing at Aussie Custom Cards?
Absolutely! If you already have your own artwork designed, we are happy to print it for you. You will only be charged for the printing and postage, with no design fees applied.
Do you create custom Pokémon card designs?
Yes, we do! You can easily submit a request through our website to have a personalized, custom Pokémon-style card designed specifically for you.
How does your design process work? Do you use AI?
We use a hybrid approach to give you the best results. While we utilize AI tools to help generate initial concepts and drafts, our team meticulously applies final touches by hand. This ensures every image is high-quality, unique, and meets your exact standards before printing.
Customer Support Hours
Since we are 100% Australian-Made and support local creators, our team works hard to get your drafts ready, and cards shipped as fast as possible.
Office Hours (for email/form replies): Monday – Friday, 9:00 AM – 5:00 PM AEST
Response Time: We aim to reply to all messages within 24 hours during these times.
Shipping & Tracking Questions
If your question is about shipping times or tracking your order, the fastest answer is often already available!
Check Your Email: Once your card is shipped, we send you a confirmation email with your Australia Post Tracking ID.
Visit the FAQ: We have quick answers to common questions about turnaround times, shipping costs, and the design process on our FAQ page.
What is your standard shipping time?
Standard (tracked) shipping is the most cost-effective option and is suitable for most orders.
The tracking includes tracking information, providing you with updates on your order's status. It is also much quicker in most regions. This ensures better visibility and peace of mind for your shipment.
Depending on the destination country, different shipping options can be used:
Australia
Standard envelope (no tracking): 2 - 6 days
Express shipping (with tracking): 1 - 4 days.
International (United States, UK, EU, China, Korea, Japan, Philippines, Thailand)
Standard envelope (no tracking): 7 - 14 days
Express shipping (with tracking): 5 - 12 days.
How can I track my order?
If you selected a tracked shipping option at checkout, you will receive a confirmation email with your Australia Post Tracking ID as soon as your custom card is shipped.
Does Aussie Custom Cards provide free shipping on orders over a certain amount?
Yes! We offer free shipping on all orders over $110 AUD, including international deliveries.
Where can I get custom trading cards made in Australia?
Right here at Aussie Custom Cards! We are 100% Australian-owned and operated. All of our custom trading cards are designed, printed, and shipped directly from our headquarters in Sydney. Whether you need a single special card or a bulk order, we offer premium quality and fast, tracked shipping Australia wide.
What are some Australian companies that offer custom card printing services?
Aussie Custom Cards is a premier choice for custom card printing services in Australia. We started this business to provide a higher quality, more affordable alternative to the overpriced options on the market. We rigorously test all of our materials to ensure top tier quality, and if you supply your own artwork, we only charge for printing and shipping!
Can I design my own sports cards and have them professionally printed?
Absolutely. Whether you are creating a custom sports card for a local footy team, a fantasy league, or a personal sports memorabilia collection, we can bring it to life. Simply upload your finished design, and we will professionally print it on our premium card stock. Since you did the design work, you will never be charged a design fee.
How do I create personalized Pokémon-style cards for my collection?
Creating a personalized Pokémon-style card is easy! Just fill out our custom design form with your ideas, photos, and requested stats. Our team uses a hybrid process—utilizing AI for initial concept drafts and applying careful, manual final touches to ensure your custom card is 100% unique, high-quality, and perfectly tailored to your vision.
Are there services in Australia that print custom magnets with personal designs?
Yes! In addition to our premium trading cards, Aussie Custom Cards also offers professional printing for custom magnets. You can upload your personal designs, logos, or artwork, and we will print and manufacture high quality magnets right here in our Sydney office.
I need a gift idea for custom art for my partner in Australia. Any suggestions?
A personalized trading card is one of the most unique and memorable custom art gifts you can give! You can transform a favorite photo of you and your partner—or even your pet into a custom Pokémon-style card, a personalized sports card, or a high-quality custom magnet. Because we print and ship locally from Sydney, it is a fantastic, fast-arriving gift idea for anniversaries, birthdays, or special occasions.